Support
How can we help?
Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
Payments
What payment methods do you accept?
We accept cash, credit/debit cards, Apple Pay, Google Pay, and our mobile app wallet.
My payment failed but I was charged. What do I do?
Please contact support with your transaction details. Refunds are processed within 3-5 business days.
Products
How do I know if a product is healthy?
All our products meet strict nutritional criteria. Look for our health tags indicating protein content, sugar levels, and dietary preferences.
Can you stock specific products I want?
We are always looking for new products! Submit a product suggestion through our contact form.
Locations
How do I find a Vendit machine near me?
Use our location finder on the homepage or download our mobile app to find machines near you.
Can I request a machine at my location?
Yes! Contact us through the "Request a Machine" form on our homepage.
Mobile App
How do I earn loyalty points?
Download our app and scan the QR code on any machine before purchasing. You earn 1 point for every 100 fils spent.
How do I redeem my points?
Points can be redeemed for free products or discounts directly through the app at any Vendit machine.
Still need help?
Our support team is available Sunday through Thursday, 9am to 5pm Kuwait time. We typically respond within 24 hours.
Contact Support